Refund Policy

This policy explains when and how refunds are given for purchases in the Istighfar Flow app. The Service is operated by Imran Nisar, and payments are handled by our payment provider, Paddle, which acts as the merchant of record and processes refunds on our behalf.

30-day money-back guarantee

If you are not happy with a purchase — Istighfar Flow Plus or Save across phones — you can ask for a full refund within 30 days of the payment, for any reason, no questions asked. Just email us and we will arrange it.

How to ask for a refund

Email i@drimrannisar.co.uk with:

• the email address you used to pay, and
• a short note about which purchase it was (Plus or Save across phones).

You can also ask Paddle, our payment provider, directly at paddle.net using the details on your receipt. We aim to respond within 2 working days. Approved refunds are returned to your original payment method, usually within 5–10 working days depending on your bank.

Subscriptions (Plus)

• Within 30 days of a payment: full refund of that payment under the guarantee above.
• Cancel any time: cancelling from Your plan → Manage or cancel stops future charges. You keep Plus until the end of the month you have already paid for; that payment is not refunded unless it is within the 30-day guarantee.
• Payment taken after cancellation: if you cancelled but were still charged for a renewal, we will refund it in full.

One-off purchase (Save across phones)

• Within 30 days of payment: full refund under the guarantee above. If you have already used the feature to move data between phones, you may still request the refund — we will not ask you to give anything back.
• After 30 days: the purchase is yours for good and is not refundable, except where the law requires otherwise.

Your access after a refund

Once a payment is fully refunded, or reversed by your bank (a chargeback), the feature that payment paid for switches off: for Plus, the month that payment covered; for Save across phones, saving across phones. Your counts, history and settings are not deleted. A partial refund does not switch anything off, and other Plus time you have — another paid month or a free invite month — is not affected.

Something not working

If a paid feature does not work as described, tell us. We will try to fix it first, but if it cannot be fixed you are covered by the 30-day guarantee and, where the feature never worked at all, we will refund you regardless of when you paid.

Your consumer rights

This policy does not affect your statutory rights as a consumer, including rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Contact

Refund questions: Imran Nisar — i@drimrannisar.co.uk.

See also: Terms & Conditions · Privacy Notice